Shipping & Returns
Which countries we ship to -
We ship gemstones worldwide to almost all major countries. We provide
Registered Shipping and by EMS
Various shipping methods available
Indian registered post
EMS speed post (over 200 countries in the world)
The products are shipped within 3 working days (generally earlier); an email will
be sent to confirm the outgoing date and give you the estimated arrival
date at your address. We will keep you updated regarding the status of
your order. NOTE - that in some cases if the Gem-Lab certificate is to be
arranged, it might takes 3 - 5 working days extra.
Any kind of packing for diamonds available (just you write us, we know all methods to export diamonds)
Gemstones packing is done in box, and it is ensured that nothing breaks.
Gift packing also available.
About custom's & duties
Note-: we cannot control nor pay for any customs charges, duties or VAT in your country, as they vary from case to case and are beyond the reach. However, there is no import duty on gemstones in the USA, Europe and Canada. In other countries you may be looking at around 1% of the declared value for loose gems. Also, you will be able to recover VAT as a professional buyer. please contact your local customs if you need further information, or drop us an email so that we can provide you more information regarding custom duties in your country.
Arrival time of the order at your place
It also depends which shipping method you use.
For a registered mail through India Post the parcel reaches approx 12 - 20 days throughout the world.
the charge for a parcel below 200 grams is $10 starting
With the speed post it takes half time and parcel reach in 7 - 14 days approx throughout the world
the charges for less than 200 grams parcel is $20 starting
Your inspection period remains 3days, and you inform us either in our contact to us, by email , by phone, and the package should shipped back within 3days to reach us within 14 days of dispatch, if you are not satisfied with the gemstone or jewelry you can repack it and send it back to us your compleate payment for gemstone or jewelry will be refunded to you, without any questions and delays.
The only condition is that the item should be returned undamaged unchanged in proper packing with compleate documentation.
In case of any return the shipping is not refundable, in case of paypal payments buyer has to again send us the shipping cost, and the previous payment including the shipping will be refunded by us, as a single refund as an option in paypal.
Why the buyer in case of return has to send again the shipping ?
When we refund the amount we just select the refund option from paypal and so all the amount (including shipping) goes to the buyer without any deduction as a policy of pay pal, so the other amount which buyer send as shipping amount, as discussed above for shipping itself remains with us.
Since we carry the major cost (and the work) of a return, it is in our foremost business interest not to show or present any stone better than it actually is. A returned stone is bad news for us. Therefore we do everything to ensure that what you see is what you get. At the end of the day, every return raises our cost, which is in nobody's interest.
Kindly contact us by email or phone for return instructions or if you have any questions regarding our returns policy.